Refund policy
Ant Diva Return & Refund Policy
At Ant Diva, we take pride in producing carefully assembled ant habitats and accessories. We want every customer to receive their order in excellent condition.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [support email].
Include your order number, a description of the issue, and clear photographs when possible.
We will review the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund at no additional cost to you.
Returns of Unused Products
We accept return requests within 14 days of delivery for unused products in their original condition, with all included components.
To request a return, contact [support email] before sending anything back. Unauthorized returns may not be accepted.
For voluntary returns, customers are responsible for return shipping costs unless otherwise required by law. Original shipping charges are generally nonrefundable.
Used Habitats and Substrate
For hygiene and colony safety, habitats that have been filled with substrate, occupied by ants, or otherwise used are generally not eligible for change-of-mind returns.
Opened or used substrate is also generally nonreturnable.
These restrictions do not affect your rights concerning damaged, defective, or incorrectly supplied products.
Handcrafted Appearance
Ant Diva habitats are individually 3D-printed and assembled. Minor variations in surface texture or finish that do not affect functionality may occur and are not necessarily defects.
Refund Processing
Approved refunds are issued to the original payment method. Processing times depend on your payment provider.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will accommodate cancellations whenever possible before shipment.
Contact
Ant Diva
Website: www.antdiva.com